Terms of service

Last Updated: August 2026

Welcome to CosmeticsWala.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from CosmeticsWala.com, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. About Us

CosmeticsWala.com is an online platform that offers cosmetics, beauty, personal care, hair care, skincare, grooming, and related products for sale to customers across India.

2. Eligibility

By using this website, you represent and warrant that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information provided by you is accurate, complete, and current.
You have the legal capacity to enter into a binding contract.

3. Account Registration

To access certain features, you may be required to create an account.

You are responsible for:

Maintaining the confidentiality of your account credentials.
Restricting access to your account.
All activities conducted through your account.

CosmeticsWala.com reserves the right to suspend or terminate accounts found to be involved in fraudulent, abusive, or unlawful activities.

4. Product Information

We strive to ensure that product descriptions, images, pricing, specifications, and availability are accurate.

However:

Product packaging may vary from images displayed on the website.
Manufacturers may update formulations, ingredients, or packaging without prior notice.
Minor variations in color, fragrance, texture, or packaging shall not be considered defects.

Customers are advised to read product labels, warnings, and instructions before use.

5. Pricing and Payments

All prices are displayed in Indian Rupees (INR).
Prices are subject to change without notice.
We reserve the right to correct pricing errors at any time.
Orders may be cancelled if incorrect pricing is displayed due to technical or human error.

Payments may be accepted through authorized payment gateways, UPI, net banking, credit cards, debit cards, wallets, cash on delivery, and other methods made available on the website.

6. Order Acceptance and Cancellation

An order confirmation does not constitute final acceptance of your order.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders due to inventory shortages, pricing errors, or regulatory requirements.

In such cases, any prepaid amount received will be refunded.

7. Shipping and Delivery

We make reasonable efforts to deliver orders within the estimated delivery timelines.

However, delivery dates are estimates only and may be affected by:

Courier delays
Weather conditions
Natural disasters
Government restrictions
Force majeure events
Operational disruptions beyond our control

CosmeticsWala.com shall not be liable for delays caused by third-party logistics providers.

8. Returns, Refunds, and Replacements

All cosmetics, personal care, beauty, skincare, and hair care products sold on CosmeticsWala.com are non-returnable due to hygiene and safety reasons.

Claims regarding damaged, defective, leaked, missing, or incorrect products must be reported within 24 to 48 hours of delivery and must be supported by a complete unedited unboxing video and relevant photographs.

Approved claims may be resolved through a replacement or refund as determined by CosmeticsWala.com.

Please refer to our Return & Refund Policy for complete details.

9. Product Usage Disclaimer

Customers are responsible for:

Reviewing ingredient lists before use.
Conducting patch tests where applicable.
Following manufacturer instructions and warnings.

CosmeticsWala.com is not responsible for:

Allergic reactions
Skin sensitivities
Hair sensitivities
Misuse of products
Results that vary between individuals

If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.

10. Intellectual Property

All content available on CosmeticsWala.com, including but not limited to website design, logos, graphics, images, text, software, and other proprietary content created by or for CosmeticsWala.com, is protected under applicable intellectual property laws.

Certain trademarks, brand names, product names, logos, images, packaging designs, and other intellectual property displayed on the website may belong to their respective manufacturers, brand owners, licensors, or trademark holders. Such intellectual property is used solely for the purpose of identifying, describing, marketing, and selling genuine products offered on the website.

CosmeticsWala.com does not claim ownership of, affiliation with, sponsorship by, or any rights in such third-party trademarks, copyrights, logos, brand names, product images, or other intellectual property unless expressly stated otherwise. All rights, titles, and interests in such intellectual property remain the exclusive property of their respective owners.

Any unauthorized reproduction, copying, distribution, modification, or commercial use of the website content or any intellectual property displayed on the website without the permission of the respective rights holder is strictly prohibited.

11. Prohibited Activities

Users shall not:

Use the website for unlawful purposes.
Upload malicious software or harmful code.
Attempt unauthorized access to website systems.
Interfere with website functionality.
Submit false claims or fraudulent transactions.
Misrepresent identity or payment information.

Violation of these provisions may result in account suspension, order cancellation, legal action, or reporting to authorities.

12. Limitation of Liability

To the fullest extent permitted by law, CosmeticsWala.com shall not be liable for:

Indirect, incidental, consequential, or special damages.
Loss of profits, revenue, or business opportunities.
Delays in delivery.
Product misuse.
Third-party actions.
Technical interruptions or website downtime.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

13. Third-Party Links

The website may contain links to third-party websites for customer convenience.

CosmeticsWala.com does not control, endorse, or assume responsibility for the content, policies, or practices of third-party websites.

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

15. Force Majeure

CosmeticsWala.com shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, transportation disruptions, cyberattacks, or internet outages.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

17. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice.

Updated Terms will be posted on this page with the revised effective date. Continued use of the website after such changes constitutes acceptance of the revised Terms.