Shipping policy

Last Updated: August 2026

Thank you for shopping with CosmeticsWala.com. This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of orders placed on our website.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Once your order has been processed and shipped, you will receive shipment confirmation along with tracking details via email, SMS, or WhatsApp, where applicable.

2. Shipping Coverage

CosmeticsWala.com currently ships across most serviceable locations within India through reputed courier and logistics partners.

We reserve the right to refuse shipment to locations that are not serviceable by our delivery partners.

3. Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Areas: 5–10 business days

Please note that these timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.
CosmeticsWala.com may offer free shipping promotions from time to time, subject to specific terms and conditions.

5. Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Operational issues at courier hubs
Force majeure events

CosmeticsWala.com shall not be liable for delays caused by third-party courier or logistics providers.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address provided by the customer
Customer unavailable at the delivery location
Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-shipment of returned orders.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Complete delivery address
Landmark (if applicable)
Valid mobile number
PIN code

CosmeticsWala.com will not be responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

8. Order Tracking

Once an order is shipped, tracking details will be shared with the customer.

Customers may use the tracking information provided to monitor the status of their shipment directly through the courier partner's tracking system.

9. Damaged, Tampered, Missing, or Incorrect Deliveries

Customers are advised to inspect the package upon delivery.

In the event of:

Damaged products
Leaked products
Missing items
Incorrect products received
Tampered packages

the customer must notify us within 24 to 48 hours of delivery and provide:

Order number
Clear photographs of the package and product
Shipping label images
A complete and unedited unboxing/opening video showing the sealed package being opened

Claims submitted without a valid unboxing video may not be eligible for review.

Approved claims may be resolved through a replacement or refund in accordance with our Return & Refund Policy.

10. Risk of Loss

Ownership and risk of loss for products pass to the customer upon successful delivery of the shipment to the delivery address provided during checkout.