Contact information

At CosmeticsWala.com, customer satisfaction is our priority. If you have any questions regarding your order, products, shipping, returns, refunds, or any other matter, our support team is here to assist you.

Customer Support

CosmeticsWala.com

Email: support@cosmeticswala.com
WhatsApp: +91 82857 14777
GSTIN: 07CCCPA5720K1ZV

Customer Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Sunday & Public Holidays: Closed

Order-Related Queries

For faster assistance, please include the following details when contacting us:

  • Order Number

  • Full Name

  • Registered Email Address

  • Registered Mobile Number

  • Brief Description of Your Query

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, leaked, missing, or incorrect item, please contact us within 24 to 48 hours of delivery and provide:

  • Order Number

  • Clear photographs of the product and packaging

  • Shipping label images

  • A complete and unedited unboxing/opening video showing the sealed package being opened.

Claims submitted without a valid unboxing video may not be eligible for review. Approved claims will be reviewed in accordance with our Return & Refund Policy.

Business & Brand Enquiries

For wholesale inquiries, brand partnerships, distribution opportunities, or other business-related matters, please contact us via email or WhatsApp with complete details of your request.

Response Time

We aim to respond to all customer inquiries within 24 to 48 business hours. Response times may be longer during weekends, public holidays, or peak sales periods.

Important Notice

CosmeticsWala.com sells genuine beauty, cosmetics, personal care, hair care, and skincare products. For product-related concerns, customers are encouraged to contact us promptly so that we can provide timely assistance and support.

Thank you for choosing CosmeticsWala.com. We appreciate your trust and look forward to serving you.