Refund policy

Last Updated: August 2026

At CosmeticsWala.com, we are committed to providing genuine and high-quality personal care and beauty products. Due to the nature of the products we sell, we maintain a strict return and refund policy to ensure product safety, hygiene, and customer satisfaction.

Non-Returnable Products

All products sold on CosmeticsWala.com are classified as personal care, cosmetic, hair care, skincare, and beauty products. For hygiene and safety reasons, these products are non-returnable and non-exchangeable once delivered.

We do not accept returns for:

Change of mind after purchase
Incorrect product selection by the customer
Preference-related issues such as fragrance, texture, color, or results
Opened, used, or tampered products
Products purchased during clearance or special promotional sales

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, leaked, missing, or incorrect item, you must notify us within 24 to 48 hours of delivery.

To process your claim, you must provide:

Order number
Clear photographs of the product and packaging
Images of the shipping label
A complete and unedited unboxing/opening video showing:
- The sealed package before opening
- The opening process
- The condition of the product received

Claims submitted without a proper unboxing video may not be eligible for review.

Verification Process

Upon receiving your claim, our team will investigate the issue and verify the details provided.

CosmeticsWala.com reserves the right to:

Request additional information or evidence
Approve or reject claims based on the verification results
Determine whether a replacement, refund, or other resolution is appropriate

Refunds and Replacements

If the claim is verified and approved:

A replacement product will be shipped at no additional cost, subject to product availability.
If a replacement is not available, a full or partial refund may be issued at our discretion.
Approved refunds will be processed to the original payment method or as store credit, as applicable.

Refund processing times may vary depending on the payment provider and banking institution.